Summary.
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Asking questions is a uniquely powerful tool for unlocking value in organizations: It spurs learning and the exchange of ideas, it fuels innovation and performance improvement, it builds rapport and trust among team members. And it can mitigate business risk by uncovering unforeseen pitfalls and hazards. But few executives think of questioning as a skill that can be honed—or consider how their own answers to questions could make conversations more productive.
That’s a missed opportunity. The good news is that by asking questions, we naturally improve our emotional intelligence, which in turn makes us better questioners—a virtuous cycle. The authors draw on insights from behavioral science research to explore how the way we frame questions and choose to answer our counterparts can influence the outcome of conversations. They offer guidance for choosing the best type, tone, sequence, and framing of questions and for deciding what and how much information to share to reap the most benefit from our interactions, not just for ourselves but for our organizations.
10. Why Do I Want to Buy This? This is a big one, guys. Before you buy something, ask yourself—really ask yourself why. And keep asking why until you figure it out.
Why do you want to buy this thing? What do you think it will give you that you don’t have now?
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Will it make you feel happier, prettier, more powerful, make you feel like you fit in, like you belong, like you’ve finally made it? Are you buying it just because you think people will like you more or be impressed by you because you own it? Are you compensating for something you are embarrassed about or ashamed of?
It’s taken me years to figure this out, but buying something you don’t need won’t enrich your life. In fact, it’ll do quite the opposite. It’ll clutter up your home, force you to spend more time and money taking care of the multitude of things you own, and potentially cause you to go into debt, thereby forcing you to work more and more to be able to pay off your past, prolonging your ability to live the life you really want.
11. Am I Getting The Best Deal? I heard a saying a while back “Any idiot can pay full price.” It made me laugh, but also caused me to think. Now, I’m not nearly as frugal as I’d like to be. Frugality was never my original goal—debt freedom was. But the two do go hand in hand, and I’m learning more about frugality as I continue my debt free journey. All that to say, there are tons of people out there who ARE frugal—far more so than me, and they know that getting a good deal on the items you purchase is key. Use coupons, cash back apps, look for it used or on sale. And remember, any idiot can pay full price.
12. Is It on My 30-Day Buy List? I talked about my 30-Day Buy List, above. But you don’t have to be that extreme. May try a week or 24-hours. Simply imposing a waiting period before you make a purchase will ensure you’re only buying the things you truly want. So before you make that next purchase, ask yourself if it’s on your buy list.
13. How Much Did I Have to Work For This/How Many Hours of My Life Does this Equal? I learned this concept from the book Your Money or Your Life. The book advises you to think of purchases in terms of hours of your life. Because, after all if you must work for money, like most of us do, you ARE purchasing everything with hours of your life. And time is our most valuable resources—something that we can’t make more of, unlike money. So the next time you justify a purchase to yourself saying “It’s only $20,” you might want to consider saying “Is this worth working 2 hours for?” instead.
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